Inforiver Customer Portal
Inforiver offers a 'Customer Portal' through which web store customers can view and update their subscription and billing information, payment methods, upgrade or modify their subscriptions, download the latest releases, and more. This section explains how to use the customer portal in detail.
1. Where to access?
The customer portal can be accessed by clicking Login from https://inforiver.com, as shown below.
2. Who can access it?
The Billing and License admins can access the customer portal.
Billing Admin
Receives invoices and payment-related emails
Can update their profile information, billing and shipping details, and payment methods
Can modify, cancel, or reactivate their subscription plans.
License Admin/Shipping Admin
Receives subscription-related emails
Manages licenses and their sharing across the organization's users
Generates or downloads the latest builds as required.
The billing and license admins are usually the same person, but there can be exceptions. They use separate logins, as explained in the next section.
3. How to access it?
The portal has two login options: account-based login for billing admins and subscription-based login for licensing admins.
Account-based login: The billing admin can log in using the registered email ID as shown below. A 6-digit verification code would be sent to the registered email ID.
Subscription-based login: The license admin can click the link available for the subscription-based login and then log in using the registered email ID and subscription ID, as shown below. A 6-digit verification code will be sent to the registered email ID.
4. What can you access?
The information accessible to the billing and license admins is outlined here. Let's now explore it in detail in the coming sections.
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