Manage your subscriptions

You can manage all your subscriptions from the Inforiver console. Click on 'Manage subscriptions' in an Inforiver report as shown below. You can also access your subscriptions directly from the Inforiver Console.

1. View & filter subscriptions

The 'My subscriptions' page contains a list of all your subscriptions. For each subscription, the following details are displayed.

a) Subscription details

i) Name - The name of the subscription

ii) Workspace - The name of the workspace the subscription belongs to

iii) Report - The name of the report in the workspace

iv) Owner - The owner of the subscription

v) Next job - The date and the time of the next run

vi) Last job - The date and time of the previous run

vii) Status - This displays the current status of the subscription

viii) Actions - The following options are available under the 'Actions' option

Run

Clicking on the play icon will open up a 'Run now' modal. Click the 'Run now' button in the modal to run the subscription instantly.

Pause

Clicking on the pause icon will open up a 'Pause' modal. Click the 'Pause' button in the modal to pause the subscription.

Delete

Clicking on the delete icon will open up a 'Delete' modal. Click the 'Delete' button in the modal to delete the subscription.

Here is a detailed breakdown of all the options available on this page. It has the following filter options to filter and narrow down your search:

b) Search bar

Using this search bar you can search for the subscription you need. If you have an enormous list of subscriptions this feature comes in handy.

c) Workspace

Using this drop-down you can filter the subscriptions based on the workspaces. Only the subscriptions of the selected workspaces will get displayed.

d) Report

Using this drop-down you can filter the subscriptions based on the reports. Only the subscriptions of the selected reports will get displayed.

e) Status

Using this drop-down you can filter the subscriptions based on their status. Only the subscriptions of the selected statuses will get displayed. This filter has the following options:

Active - This indicates all the currently running subscriptions and it is represented by a green dot
Paused - This indicates all the currently paused subscriptions and it is represented by a yellow dot
Locked - This indicates the subscriptions that are currently locked. A subscription is locked, if the scheduled destination is unavailable/removed.
Completed - If the schedule reaches the end date set during schedule creation, then it has a complete status and it is represented by a grey dot.
Archived - All the completed or paused subscriptions will be moved to the archived state after 90 days. The schedules in this status can't be run and can only be deleted.

Click on the 'More' option to view additional filter options for the scheduler. The additional filter options are 'Destination' and 'Subscription type'.

f) Destination

If you enable this option, a destination filter drop-down will appear, in which you can filter your subscriptions based on the destination type.

g) Subscription type

If you enable this option, a subscription filter drop-down will appear, in which you can filter your subscriptions based on the subscription type. The available options are highlighted below.

h) Reset all

Clicking on this option will reset all the applied filters.

2. Manage a subscription

a) Summary

Clicking on the name of any subscription in the 'My subscriptions' page will display all the subscription details of the report. By default, the 'Summary' tab is shown.

The following options are present at the top bar of this page

Run now - Clicking on this icon will run the job subscription instantly
Pause subscription - Clicking on this icon will pause the subscription
Send test email - Using this option, you can send a test email to verify if the scheduled reports are being sent as expected and in the expected format. Clicking on this option will open up a 'Send test email' modal in which you can specify all the required details to send a test email and click on the send button.

Duplicate - Clicking on this icon will duplicate the chosen subscription

Delete - Clicking on this option will delete the chosen subscription

b) Jobs

This tab displays all the jobs for the selected subscription.

Clicking on the job ID will provide an overall summary of the job. The 'Run details' section contains information about all the scheduled job runs.

The 'Milestones' section contains a flow about all

Start job - This indicates the start of the job along with the date and time at which this milestone happened.
Validation - This milestone indicates the verification and validation of the access token, report access, and report data. This option has the 'View events' link. Clicking on this link will display the validation status of each of these three verifications.

Load report - This milestone indicates that the data/report has been loaded for further processing and data collection.
Collect visual data - This milestone indicates the collection of all the visual data of the report including the bookmark, excel, and pdf data. This option has a 'View events' link. Clicking on this link will display detailed information and page configuration of the collected visual data including the page/visual from which the data was collected, and the task status.

Generate attachment - Indicates that the PDF/excel attachment has been generated. This option has a 'View events' link. Clicking on this link will display detailed information about the generated attachments, the page it belongs to, the file status as well as the task status.

Deliver to destinations - Indicates that the scheduled job report is delivered to the destination

If a job run fails, then the 'Milestones' section has a 'Re-Run Job' button available at the top right corner of the section. Clicking on this option will re-run the failed job.

Also for failed jobs, an additional section called the 'Error details' section becomes available. This section contains information about errors that occurred during the job run and an indication of which milestone failed during the job run.

This section includes the following details:

Milestone - The milestone at which the error occurred
Action - The action that caused the error
Message - A brief description of the error message
Page/visual - The page or visual in which the error occurred

The 'Error details' section has a 'Download logs' button at the top right corner of the section. Clicking on this button will download the error logs for the failed job run in a text file.

Here is a sample of a downloaded error log

Clicking on the 'Email' tab will display a list of all the recipients to which the scheduled job email was sent along with the delivery date, time, and delivery status.

You can also select any of the recipients by enabling the checkbox next to their corresponding email. If any of the checkboxes are enabled, then the 'Re-run job' button becomes available at the top-right corner of the page.

Clicking on this button will run the job only for the chosen email recipient.